Every year, TennCare goes through a renewal process, and patients may need to take steps to avoid losing their coverage.
If TennCare staff are not able to auto-renew your coverage, you’ll need to renew online, in person, by phone or by mail.
Regional One Health is here to help. If you have questions about the renewal process, ask your provider or pharmacy team!
Don’t lose your TennCare health coverage! TennCare’s annual renewal process is underway, which means patients’ eligibility will be reviewed in compliance with federal guidelines.
At Regional One Health, our goal is to make sure everyone can access the medical care they need to lead a healthy, active life. Here’s what you need to know about the TennCare renewal process in order to avoid losing coverage, and please ask your Regional One Health provider team or pharmacy team if you have questions or need help.
WHO IS IMPACTED?
For some patients, the renewal process will be seamless. TennCare uses existing data to auto-renew as many members as possible. If available data shows you meet the eligibility criteria, you will automatically be re-enrolled in TennCare.
However, sometimes there isn’t sufficient existing data to re-enroll a patient automatically. These patients will get a renewal packet in the mail or an email to renew online at TennCare Connect. You must complete all of the renewal steps by your renewal date to maintain coverage.
WHAT SHOULD YOU DO?
Take these easy steps to be prepared for the renewal process in case your TennCare cannot be automatically renewed.
Check or create your TennCare Connect account
Visit TennCareConnect.tn.gov to log into your TennCare Connect account to check on your renewal status. If you don’t have an account, create one at TennCareConnect.tn.gov and link the account to your case. You can also opt-in for text and email alerts.
Verify your address with TennCare
Use TennCare Connect or call 855-259-0701 to verify and update your address. This is especially important if you have moved since your last TennCare renewal. Keep in mind it has been three years since the last renewal process due to the COVID-19 public health emergency.
Find your annual renewal date
Find your renewal date online by logging into your TennCare Connect account and visiting the “Coverage Dashboard.” At the top of the page, click the box titled “Upcoming Renewal” to find your renewal date. If you need help finding your renewal date, call 855-259-0701.
Open and respond to all mail and email from TennCare
If you receive mail from TennCare, don’t mistake it for junk mail. Open all mail from TennCare and respond as directed. Also, check your email regularly, including spam folders. Open any emails from TennCare and follow the instructions they contain.
HOW TO RENEW
If you are notified by mail or email that you need to complete the renewal process, make sure you complete all the steps by your renewal date to avoid losing coverage. There are several easy ways to complete a renewal form:
- Online: Visit TennCare Connect at TennCareConnect.tn.gov and log into your account or create an account to renew online.
- By phone: Call TennCare Connect tollfree at 855-259-0701 to renew over the phone.
- In-person: Visit the Department of Human Services (DHS) in your county to submit your documents or use the kiosk to complete renewal online. To find your county office, visit www.tn.gov/humanservices/need-help-/tdhs-find-our-offices.html
- By mail: Mail your completed and signed Renewal Packet to: TennCare Connect, P.O. Box 305240, Nashville, TN 37230-5240
- By fax: Fax your completed and signed Renewal Packet to 855-315-0669. Be sure to keep the page that says your fax went through.
WHAT IF I DON’T QUALIFY FOR RENEWAL?
There are steps you can take if you learn you don’t qualify for TennCare renewal.
Connect to other coverage
If you are no longer eligible for TennCare, it is important to quickly get other health insurance. Ask your employer if they offer health insurance or visit www.HealthCare.gov to find affordable health care coverage.
File an appeal
If you think TennCare made a mistake regarding your eligibility, you can get instructions on how to file an appeal by visiting TN.gov/TennCare or calling 855-259-0701.