Health Information Management
Health Information Management is dedicated to maintaining your medical records and keeping your health information private and secure in accordance with federal privacy and state regulations. In accordance with the Regional One Health Notice of Privacy Practices, patients have the right to review or, for a fee, receive copies of their medical records.
Obtain Your Medical Records by Mail or Fax
In general, the patient or the patient’s guardian/legal representative may request copies of medical records. To obtain copies, complete and sign our Authorization for Release of Information form. Please include a copy of your driver’s license or government issued photo identification and mail the form to the Health Information Management department at the addressed below or fax the form to 901.414.9939. We will provide a copy of your health information, within thirty (30) days.
Regional One Health
Attn: HIM Medical Records
877 Jefferson Avenue
Memphis, TN 38103
Obtain Your Medical Records In Person
You may get copies of your medical records in person by visiting our Health Information Management department Monday through Friday from 8:00 am – 4:00 pm. Health Information Management is located on the 1st floor of the Chandler Building. The requestor must be the patient or the patient’s guardian/legal representative. Please bring a copy of your driver’s license or government issued photo identification to authorize the release of records.
Fees may be charged based on the reason the copies are being requested and the method of delivery (paper, electronic, etc.). Under Tennessee Code, fees for paper copies vary based on the number of pages requested and may include delivery costs.
There is no charge for records that are requested for the purpose of continuity of care, which is sent directly to a physician’s office and/or medical facility or for eligibility review with insurance carriers or other public assistance programs.
Please call 901-545-7581 for more information about obtaining copies or medical record fees.