Specialty Pharmacy Services
We’re more than a pharmacy. Regional One Health Specialty Pharmacy offers a specialized care for patients with complex chronic conditions with added convenience through fast refills and free delivery service. You’ve selected a physician who is a specialist; it also makes sense to choose a pharmacist who is a specialist for your medication needs.
With URAC and Joint Commission accreditations, our main campus and East specialty pharmacies are part of a select group of organizations nationwide that have worked to meet rigorous standards for quality and accountability.
In our specialty pharmacy we provide convenient dispensing and delivery of specialty medications to our patients. Under the supervision of a qualified pharmacist and trained staff, we assist our patients to achieve optimal clinical outcomes while effectively managing the cost of their therapies.
We support you through every step of treatment. Our comprehensive clinical services include:
- Pharmacists who specialize in your needs
- Dedicated staff to ensure you receive your medication in a timely manner
- Insurance assistance to maximize your benefits
- Shipping and delivery options to fit your needs
- Personalized Medication Therapy Management program
- Pharmacist availability in your doctor’s clinic
Regional One Health is the only URAC-accredited hospital and clinic-based pharmacy in the Memphis area.
This accreditation means Regional One Health Specialty Pharmacy has specific policies and procedures to ensure patients have access to medications and that we’re focused on your quality of care. URAC accreditation means our top priority is drug safety. We’re committed to quality, cost containment and proper utilization of services. There are strict performance measures for accuracy and turnaround time. Many users and manufacturers recognize URAC’s Specialty Pharmacy Accreditation as a differentiator and independent validation of quality – often including it as a requirement to participate in their network.
Main Campus Location
Free delivery program
Regional One Health Specialty Pharmacy offers free delivery in tamper-resistant, unmarked packaging. Refrigerated medications are shipped in special packaging and containers. We provide delivery options that include same day by courier, overnight, and to the workplace.
To enroll in our delivery program, please call 901-545-7970.
You should contact your pharmacist if you are experiencing any of the following.
- Have any safety or quality concerns
- Have questions about medication(s)
- Need to order medication refills
- Suspect a reaction to your medication or develop a new allergy
- Change or discontinue any medications
- Have been hospitalized or plan to be hospitalized
- Have change in address or phone number or if you lose phone service
- Are unavailable to receive your shipment
- Have a billing question or need to provide a new prescription insurance information
- Need to notify the pharmacy of problems, concerns or complaints
The name of your medication is on your prescription label. Please talk to your pharmacist or doctor for information on how to correctly take the medication and what to expect when taking the medication. Please keep all of your follow-up visits with your doctor. The doctor will check to see if the medicine is working correctly and safely. Be sure to ask if any new medication you are given is supposed to replace another medication.
Always tell your doctor, nurse or pharmacist about all prescriptions, over-the-counter medicines or natural supplements, herbs or alternative medicines that you are taking. To avoid drug interactions, it is always a good idea to get all of your prescriptions filled at the same pharmacy so the pharmacist can check for interactions between your medicines. We are also happy to fill and ship any other maintenance medications you may take as part of our medication synchronization program. If you would like to coordinate for all of your medications to arrive together in one shipment, please ask a member of our team for more details. Please note, this may require us to partial fill some of your prescriptions in order to start the process of aligning your monthly refills.
Special directions for medications are important. Our pharmacists will counsel you on exactly how to take your medication and give you any special information you might need to know. You can also find this information in the patient information given to you at the pharmacy with each prescription. Please call us if you have any additional questions.
Most medicines are stored at room temperature. Do not store your medications in areas with extreme temperature changes such as in a car or on a window shelf. Because steam or humidity can harm medicines, the bathroom is a not a good place to store them. If your medicine must be refrigerated, keep it in your home refrigerator. Do not place the medicine in the freezer unless the pharmacist tells you to freeze the medicine. Keep all of your medicine out of the reach of children/pets.
Sometimes medicine can be taken when the missed dose is remembered. In other cases, you should not “catch-up.” Please call the pharmacist if you miss a dose so that we may help you get back on track appropriately.
Your doctor will write you a prescription including any possible refills. If you unexpectedly run out of medication or have not heard from a Regional One Health Specialty Pharmacy staff member, please call us to request a refill.
Check your prescription label for the medicine’s expiration date. If it is expired, dispose of the medicine correctly. Do not leave used or unused medications where children or pets may find them.
Medication disposal instructions:
- Tablets, capsules, liquids, used/unused patches and suppositories should be mixed with an undesirable substance such as cat litter or coffee grounds and thrown away in your garbage.
- Immediately after removing the patch, it should be folded so that the sticky sides of the patch stick together. If the doctor says you do not need the patch any more, any unused patches should be taken out of the pouch and disposed of.
- If you are receiving a medicine with a needle or syringe, the needle/syringe must be put in a closed, sealed container. We are happy to help you acquire a Sharps Container. Sealed container options include hard plastic containers with a lid, such as a bleach or milk container. You can call your local garbage company about getting rid of the containers.