What to do if you feel sick.
If you are experiencing COVID-19 symptoms like fever, cough or shortness of breath, please call your health care provider first rather than coming into their office or a hospital. They will be able to help you determine your next steps.
Visitor and Screening Policies
Regional One Health is further restricting visitor access until the transmission of COVID-19 is no longer a threat to our patients, staff, and community. The decision to restrict visitors was difficult and made based on guidance from the Tennessee Hospital Association. Our goal is to protect our patients and their families, our staff, and the community.
Most areas of Regional One Health will not allow visitation. We recognize there are times when having a visitor or family member present is crucial. In these cases, visitors will be allowed based on the exceptions listed below. These exceptions only apply if a visitor screens negative for symptoms of any respiratory infection (fever, new or changing cough, rhinorrhea, or worsening shortness of breath).
Approved visitors are only allowed from 8 a.m. to 8 p.m. unless they meet an exception as determined by the clinical unit.
- Obstetric patients may have one support person in Labor and Delivery. OB ED (L&D Eval) is closed to visititation unless it is a critical status or minor patient. This area will follow the same prototol as Jefferson ED and CCA.
- Neonatal ICU patients may have mother plus one support person per day who must remain in the unit for the duration of the visit.
- Patients in the General ICU, Burn ICU, and Trauma ICU may have one visitor per day who must remain in the room for the duration of the visit.
- Patients undergoing surgery or procedures may have one visitor who must leave the campus as soon as possible after the procedure or surgery.
- Patients under the age of 18 may have one support person per day.
- Visitors under the age of 18 who are a parent or legal guardian of a patient of Regional One Health are allowed.
- Patients in Ambulatory Practice locations may have one support person accompany them to their appointments, with the exception of Ambulatory Women’s Service Clinics (on-campus and off campus sites). These locations are NOT accepting visitors or support persons. Please contact the practice managers for exceptions.
- Patients at the end-of-life may have a minimal number of visitors who must remain in the room for the duration of the visit.
- Patients with known behavioral issues, where a family member is key to their care, may have one visitor who must remain in the room.
- Patients with altered mental status or developmental delay (where the family member provides safety) may have one visitor who must remain in the room.
- Medical Records (HIM) is closed to patient walk ins. They will be accepting requests by phone. Please have patients call 1-800-367-1500 or faxed requests to 1-770-689-3423. Subpoenas and affidavits will be accepted onsite during regular hours of 8a-4p M-F. This communication will also be posted in their area.
- Patient Financial Services (PFS) will be closed to patient walk ins. We are encouraging the patients to call 901-545-6644 or make a payment via mail. This communication will also be posted in their area.
- Human Resources office is closed to walk in traffic. Please call 901-545-7569 for assistance.
- Critical Care Waiting Room has been closed during this time since we are limiting visitors and encouraging them to stay in the patient room when they are here. The chaplains will continue to assist in placing any visitors coming from our CCA/Level 1 patients in the Trauma Waiting room located on the ground floor of Jefferson, if needed. Guest Services will assist in monitoring that room and the guests.
What you need to know
As the number of confirmed COVID-19 cases continues to increase hospitals across the nation, including Regional One Health, are monitoring the situation and taking precautions to keep patients and staff safe. A cross-disciplinary team of health care providers at Regional One Health is actively following the situation, collaboratively planning, and responding as needed.
On this page you can learn more about COVID-19, what you should know to protect yourself and your loved ones, and updates from Regional One Health on our efforts to manage the disease.
We are following the Centers for Disease Control and Prevention (CDC) guidelines for screening individuals for factors that may indicate a COVID-19 infection including recent travel, contact with confirmed COVID-19 patients and fever and flu-like symptoms. For the safety of our patients and staff, we take the necessary precautions with patients who are at risk.
What is coronavirus?
A coronavirus is a large family of viruses that cause illnesses such as the common cold. A novel coronavirus is one that has not been previously identified in humans. On February 11, 2020, the World Health Organization announced the official name – Coronavirus Disease 2019 or COVID-19.
What are the symptoms?
How does COVID-19 spread?
The virus is thought to spread mainly through person to person contact including being in close contact with an infected person or through respiratory droplets produced when an infected person sneezes or coughs. Elderly people and individuals with compromised immune systems are at a higher risk of contracting the virus.
What precautions should I take?
The best protection against COVID-19 is to avoid exposure to the virus in the first place. That is why Memphis and Shelby County leaders, with the support of Regional One Health and the city’s other major health care institutions, enacted Safer at Home guidelines March 24.
We urge you to adhere to these rules because lowering the number of new cases of COVID-19 depends on as many people as possible staying in their homes. Safer at Home requires residents to stay home unless they are engaging in essential activities, which include:
- Going to work to provide an essential service (medical, food provider, delivery driver, etc.)
- Going to the grocery store, pharmacy or warehouse store
- Attending medical appointments as advised by your provider
- Taking pets to the veterinarian
- Ordering pickup or delivery from restaurants
- Walking, jogging or biking outside
- Providing care for a family member or friend or helping someone get necessary supplies
For full details on Safer at Home, visit the City of Memphis COVID-19 Update page.
If you do need to leave your home for an essential purpose, it is important that you follow social distancing guidelines to minimize risk of transmission.
Maintain 6 feet of space in all directions between yourself and other individuals, whether you are indoors or outdoors. For reference, 6 feet is about the length of a living room sofa, a household door or an adult-sized mattress. Many places of business, including Regional One Health, have placed signage to indicate how to keep a proper distance. Please adhere to the posted guidelines.
Also remember that washing your hands with soap and water for at least 20 seconds is especially important after returning home from your essential errand.
Should I wear a facemask?
The CDC recommends wearing a facemask to help slow the spread of COVID-19. This is especially necessary in public settings where social distancing measures are difficult to maintain, such as grocery stores and pharmacies. Be careful not to touch your eyes, nose or mouth when removing your facemask and wash your hands immediately after removing.
What should I do if I feel sick or am exposed to someone with COVID-19?
- First, remain calm.
- If you’ve been exposed, stay home and limit contact with others for 14 days to prevent spread.
- Continue to take precautions to prevent the spread of the virus in your home and in public. Wash your hands often. Isolate yourself from others in your home as much as possible, and clean surfaces in your home daily. Practice social distancing and avoid contact with others.
- If you develop symptoms (fever, coughing or shortness of breath) during the 14 days, seek medical advice.
- Individuals with mild symptoms should stay home. Contact your doctor to discuss symptoms and seek guidance.
- If you plan to visit the doctor’s office or hospital, call ahead so they can prepare for your visit.
- If you experience severe or life-threatening symptoms, go to the nearest Emergency Department. Call ahead so they may prepare for your arrival.
There are many online resources from trusted sources where you can learn more about COVID-19.
The Shelby County Health Department’s main number is 901-222-9000. A hotline has also been established by the Health Department at 901-692-7523.
A COVID-19 Public Information line has also been established by the Tennessee Department of Health at 877-857-2945.
The University of Tennessee Health Science Center – https://uthsc.edu/medicine/coronavirus/index.php
Shelby County Health Department – https://insight.livestories.com/s/v2/shelby-county-health-department-covid-19/db01f01b-3f9d-460a-9548-1db37ed0ccbd
Ways to give
We are humbled by the generosity of the members of our community who have asked how they can help support our staff and patients during the COVID-19 outbreak. Together, we can do so much more than we could ever do on our own. If you are interested in donating supplies to Regional One Health, please click the button below and complete the necessary forms. A member from our team will contact you within 2-3 business days. Thank you for your generosity and solidarity.
Regional One Health is a 501(c)3 non-profit organization. Tax exemption No: 466004992.