Bringing Camden Coalition’s work to Memphis
Regional One Health has nearly 16,000 inpatient admissions and over 187,000 outpatient visits annually. Those patients come through our doors with a variety of concerns and every patient is unique with his or her own story. But some of those individual stories put together reveal recurring themes. And when these stories are those of outlier patients – those who have complex, hard-to-manage needs and chronic conditions – more expensive and risky treatment often becomes necessary.
Over a 12-month period, a patient – let’s call him Dan – visited the Regional One Health emergency room 64 times, but was never admitted. He doesn’t have insurance, and Regional One Health provided and wrote off $70,000 of care to Dan. During that same 12-month period, another patient – we’ll call her Sue – visited the emergency room six times and was an inpatient eight times. She also has no insurance and the care Regional One Health provided Sue and wrote off was more than $1 million.
What if we can address the needs of patients similar to Sue and Dan with a different approach, one that drastically reduces the number of E.R. visits? We want to identify those patients through health care hotspotting, a strategic use of data to reallocate resources to better understand the problem and design more effective interventions. This multi-disciplinary care treats the whole patient. It also addresses non-medical needs that affect the person’s health: mental health, housing, emotional support and substance abuse.